Nancy has been providing my corporate and personal travel services for almost 20 years and I continue to be amazed by Nancy’s knowledge, persistence and commitment to her clients. Often I will tell a colleague about something that Nancy did, calling to reconfirm, going the extra step, and they can’t believe that you can get that service like that from an Agent. I tell them it is a regular occurrence with Nancy and then pass her contact information to that friend.
As a classic example of Nancy's commitment to a first class experience; this weekend, my wife and I are spending the weekend at well known first class Hotel. Nancy made the original reservation, followed up with the Hotel staff this week to re confirm our accommodations and she was able to secure a nicer accommodation at a better rate. All without any request from me.
She then stayed late to be sure that I received the confirmation. Great service!
Todd
Birmingham, MI
Kristen is FABULOUS, for regular trips it is really easy to work with Kristen via email, and when there are issues when you are mid-trip she is very available by phone
Anne Marie
New Jersey
Thank you so much for all your help planning our 1 year Anniversary. Without you none of the amazing things we did or places we stayed would have been possible. Thank you so much for making this trip so incredibly special.
Christina and Paul
NJ